LEGAL
Terms & Conditions
Please review the following terms before placing an order with Venture Medical.
Payment Terms
All first orders are pre-pay only. Payment may be made by credit card or company check. Hospitals, Federal Government and Educational Institutions are extended Net 30 terms with proper documentation on all orders, including first orders. All international orders are pre-pay, regardless of frequency. Net terms may be extended to all customers by completing a credit reference. Venture Medical will notify you with your payment terms after review. All orders over $10,000.00 require 50% down payment regardless of terms extended.
Returns and Exchanges
New Equipment: All new equipment is subject to that manufacturer’s set of terms and conditions regarding return policies. Venture Medical will charge a 30% restocking fee on all new or slightly used products. All returns must be declared within 10 days of customer receipt of product. Customer is also responsible for shipping charges to and from the location from which the item originated. Items must be in original packaging and returned in like-new condition. Customer will be notified of acceptance of return upon receipt and inspection of product for damage or missing accessories. Venture Medical reserves the right to decline return if products are not complete and received in like-new condition.
Refurbished/Used Equipment: Refurbished and used equipment may be returned within 10 days of receipt. Customer must contact Venture Medical for a RGA number. All refurbished/used equipment returns will be subject to a 30% restocking fee and shipping charges to and from Venture Medical. Customer is responsible for proper packaging of return items. Items returned damaged as a result of poor or improper packaging by customer will void return and customer will be liable for total repair charges. After 10 days, Venture will maintain any warranty given until expiration.
Custom Order Cancellation Policy
This applies to any custom order or any order with an Upholstery Color Selection. Customer has 72 hours from transmittal of order confirmation to cancel without any cancellation fee. Beyond 72 hours from transmittal of order confirmation, customer cannot cancel order for refund. Customer orders will incur a 30% restocking fee with remaining balance as a customer credit for future purchases.
Damaged Items
The customer is responsible for unpacking items and inspecting them for damage prior to signing release from carrier. Adequate inspection is required. Damage not notated on delivery ticket or bill of lading and later discovered (concealed damage) will not be covered under any warranty and Venture Medical nor the manufacturer will be held liable. Customer will be responsible for filing any claims associated with damage upon arrival. At the customer’s discretion, customer may opt to refuse item(s) that are severely damaged. Please notate damage on Bill of Lading prior to refusing shipment.
Warranty
Warranty on new equipment is that of the manufacturer. Most new equipment carries at least a 1 year manufacturer’s warranty. Warranty on used equipment varies from item to item. Please discuss this with your Venture Medical representative. Your warranty period on refurbished/used equipment will be notated on your invoice. The warranty information located on the invoice supersedes any other warranty information expressed or implied. The date the warranty coverage begins is the date that the item(s) are received by customer. Items that require warranty service will be repaired or replaced at the discretion of Venture Medical. Ship-back warranties apply to most small items that are able to be shipped by UPS or FedEx. Warranty will not cover misuse, mishandling, and/or use unintended for the device. Tampering with a device or service performed by a technician or person not authorized by Venture Medical will void any and all warranty.
Data Collection / Privacy
Venture Medical will never collect your personal or business information, including payment information, for any purposes beyond sales transactions authorized by the customer. Information will never be shared or sold in any form. Your privacy is our responsibility.
Website Content
This website is subject to change without notice, including prices, images and descriptions. Images may be slightly different than actual item received in some situations. Every effort will be made to provide up-to-date and accurate descriptions and images of all items we offer. If you notice a discrepancy, we encourage you to bring it to our attention so we can have it remedied expeditiously.
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Have a question about our policies?
Our customer service team is happy to walk you through any of our terms. We reply within 24 hours.
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Questions about an order?
Our team is available Mon–Fri, 8:30 AM – 5:00 PM Eastern. Call us at 800-627-3215 or send us a message.